Accessibility Statement
At Hello Carer, we believe everyone deserves equal access to care information. We're committed to making our platform accessible to all users, regardless of ability.
Last updated: January 2026
WCAG 2.1
Compliance Level
AA Standard
100%
Keyboard Accessible
All Features
4.5:1
Color Contrast
Minimum Ratio
24/7
Accessibility Support
Always Available
Our Commitment to Accessibility
Hello Carer is committed to ensuring digital accessibility for people of all abilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards to guarantee we provide equal access to all of our users.
We believe that care information should be accessible to everyone. This includes people who are blind or partially sighted, deaf or hard of hearing, those with motor impairments, cognitive disabilities, or those using assistive technologies.
Our ongoing accessibility effort works toward conforming to the Web Content Accessibility Guidelines (WCAG) version 2.1, level AA criteria. These guidelines explain how to make web content more accessible for people with disabilities.
WCAG 2.1 AA Compliance
We strive to meet WCAG 2.1 Level AA standards across our entire platform. Here's what that means in practice:
Accessibility Features
We've built accessibility into every part of our platform. Here are the key features that make Hello Carer accessible to everyone:
Full Keyboard Navigation
Navigate our entire website using only a keyboard. All interactive elements are accessible via Tab, Enter, and arrow keys.
Screen Reader Optimized
Our content is structured with proper headings, ARIA labels, and semantic HTML for optimal screen reader experience.
High Contrast Support
Color contrasts meet WCAG AA standards. Use your browser or OS high contrast mode for enhanced visibility.
Scalable Text
All text scales appropriately when you adjust browser zoom or font size settings without breaking the layout.
Focus Indicators
Clear visual focus indicators show which element is currently selected during keyboard navigation.
Audio Alternatives
All video content includes captions, and audio content provides transcripts for those with hearing impairments.
Responsive Design
Works seamlessly across all devices and screen sizes
Mobile Accessible
Touch-friendly with large tap targets on mobile devices
Cross-Browser
Compatible with all major browsers and assistive technologies
Fast Loading
Optimized performance for users with limited bandwidth
Assistive Technology Compatibility
Hello Carer is designed to be compatible with a wide range of assistive technologies:
Screen Readers
- JAWS (Job Access With Speech)
- NVDA (NonVisual Desktop Access)
- VoiceOver (macOS/iOS)
- TalkBack (Android)
Other Technologies
- Screen magnification software
- Speech recognition software
- Alternative input devices
- Browser accessibility extensions
Feedback & Support
We're always working to improve accessibility. If you encounter any barriers or have suggestions for improvement, please let us know. Your feedback helps us make Hello Carer better for everyone.
Care for Everyone
Whether you're searching for care for yourself or a loved one, Hello Carer is here to help you find the perfect match, accessible to all.