Introduction

Hello Carer ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using Hello Carer, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Submit an inquiry about care services
• Subscribe to our newsletter
• Contact us for support
• Leave reviews or feedback

This information may include:

• Name, email address, and phone number
• Postal address and location data
• Care requirements and preferences
• Payment information (processed securely through third-party providers)

Automatically Collected Information

When you access our website, we automatically collect certain information including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on each page
• Referring website addresses
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To facilitate connections between families and care providers
• Communication: To send you updates, newsletters, and important service notifications
• Improvement: To analyze usage patterns and improve our website and services
• Safety: To detect, prevent, and address fraud, security issues, or technical problems
• Legal Compliance: To comply with applicable laws and regulations
• Marketing: To send promotional content (with your consent)

Data Sharing & Disclosure

We may share your information in the following circumstances:

• With Care Providers: When you express interest in a care service, we share relevant information with the provider
• Service Providers: With third-party vendors who help us operate our platform
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive data
• Regular security assessments and audits
• Access controls and authentication measures
• Employee training on data protection

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Your Rights

Under data protection laws, you have rights including:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.