Why Telephone Interviews?

Many care employers use telephone interviews as an initial screening step. It's quick, efficient, and helps them shortlist candidates for in-person interviews.

While you might think phone interviews are easier than face-to-face, they come with their own challenges. Without visual cues, your voice becomes everything.

Before the Call

Confirm the Details

Know exactly:

• Date and time (set a reminder 15 minutes before)
• Who will call (their name and role)
• Number they'll call from (save it so you recognise it)
• Expected duration

Prepare Your Space

• Find a quiet location – no background noise, TV, or other people
• Ensure good phone signal – missed words create awkwardness
• Have a glass of water nearby
• Make sure your phone is fully charged

Gather Your Materials

Have in front of you:

• Your CV – they may ask about specific details
• The job description – reference it during the call
• Notes – key points you want to mention
• Questions to ask – shows engagement and preparation
• Pen and paper – to jot down names, next steps, etc.

Stand or Sit Upright

Your posture affects your voice. Sitting up straight (or even standing) makes you sound more energetic and confident.

During the Call

Answer Professionally

When the phone rings:

• Answer with your name: "Hello, this is [Your Name]"
• Smile – yes, they can hear it in your voice
• Thank them for calling

Speak Clearly

Without visual cues, clarity is crucial:

• Speak slightly slower than normal
• Enunciate clearly – avoid mumbling
• Pause before answering – a brief pause shows thoughtfulness
• Avoid filler words – "um," "like," "you know"

Listen Actively

Since you can't nod or make eye contact:

• Use verbal cues: "Yes," "I see," "That's interesting"
• Don't interrupt – wait for them to finish completely
• Ask for clarification if needed

Smile (Really!)

Smiling naturally changes the tone of your voice. It makes you sound warmer, more approachable, and more enthusiastic. Try it – you'll hear the difference.

Common Telephone Interview Questions

"Tell me about yourself"

Keep it brief and relevant:

• Current situation
• Relevant experience
• What you're looking for
• Why this role interests you

"Why do you want to work in care?"

Be genuine. Share personal motivations, experiences, or values that draw you to the sector.

"What are your availability and location?"

Be honest and specific. If you have limitations, mention them now rather than later.

"Why did you apply for this particular role?"

Reference specific aspects of the job description or company that appealed to you.

"Do you have any questions?"

Always have 2-3 questions ready:

• "What does a typical day look like?"
• "What training do you provide?"
• "What are the next steps in the process?"

Telephone Interview Traps

Talking Too Much

Without visual cues that someone wants to interject, you might ramble. Keep answers to 1-2 minutes maximum. Ask "Shall I expand on that?" if needed.

Background Distractions

Dogs barking, doorbells ringing, children shouting – these distractions damage your professionalism. Plan ahead to eliminate them.

Being Too Casual

Because you're in your home environment, it's easy to slip into casual mode. Maintain the same professionalism you would in person.

Poor Connection

If the connection is bad:

• Politely say so immediately
• Offer to call them back on a landline or different location
• Don't struggle through – unclear communication harms your chances

Ending the Call

Before hanging up:

• Thank them for their time
• Confirm next steps – "What happens next?"
• Express enthusiasm – "I'm very interested in this opportunity"
• Get their details – for your follow-up email

After the Call

Within 24 hours, send a brief thank-you email:

"Dear [Name], thank you for taking the time to speak with me today about the Care Worker position. I enjoyed learning more about [Company] and believe my experience in [relevant area] would allow me to contribute positively to your team. I look forward to hopefully speaking again soon. Kind regards, [Your Name]"

Final Thoughts

Telephone interviews can feel strange at first, but with practice they become straightforward. The key is preparation – know your CV, understand the role, and be ready to communicate your value clearly.

Good luck – and remember, if they've called you, they're already interested!

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Ready to put these tips into practice? Search for care jobs on Hello Carer and start your application today.